FAQ

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How It Works

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How does it work?
After you place your online order, place your goods into your box(es) and bring your package to a local shipping facility.Our standard processing and repair time is estimated at 2 weeks. Once a repair order arrives at our facility, we will immediately send you an email notification to let you know it has been received. We will send you an additional email when the repair process has started and again when your item goods have been repaired and is are ready to be returned to you.
You can track your repair by visiting us at:

https://www.santanaleathercare.com/my-account/orders

If you have any questions, please Contact Us.
How long does it take to get my order back?
Once a box arrives at our processing facility, our standard processing and repair time is estimated at 2 weeks. When your order arrives, we will immediately send you an email notification to let you know it has been received. As your order moves through our plant, we will send you an additional email when the repair process has started and again when your item has been repaired and is ready to be returned to you.Once we have received your order, you can track when we begin your repair by visiting us at:
https://www.santanaleathercare.com/my-account/orders

If you have any questions, please Contact Us.
Will my goods be safe in your facility?
Yes, your high quality luxury leather goods will receive the utmost in care and security.
- We are an industry leader in high-end shoe, handbag and garment restoration and repair.
- We are trusted by the most famous fashion houses in the world, receiving more than 40,000 items a year.
- We have a secure facility. Your orders are processed in our safe, climate-controlled processing plant, located here in the United States.
- We utilize the latest in barcoding and tracking technology so we know exactly where your order is—and who is responsible for it—at every moment.
If you need some help, Contact Us.

About Repairs

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What if I need rush work?
You have the option to expedite your goods. This will move them through the repair process quicker once they arrive. You also have the option to choose expedited shipping for your goods to our facility and back.If you are unsure of the timeframe needed to repair your goods, please Contact Us.
Is there a rush fee?
Yes. We require extra processing when we override our regular schedule. The cost is $30 – $50 per item, depending on the type of item.
If you have any questions, please Contact Us.
Will you call me when my items are ready?
Due to our high volume of repairs we cannot call individual customers when their items are ready. Rather, our system sends an email to you automatically when your items are received, when the repair process begins and again when your items are shipped back to you.If you have any questions, please Contact Us.
What kind of repairs do you do?
We have limited our focus to working on designer, high-end fashion shoes, boots, handbags, wallets, belts and leather garments.We can fix virtually any item: stains, cuts tears, shrinkage, marks, worn areas or abuse by pets. We have been recognized as one of the top leather repair facilities in the world.If you have any questions, please Contact Usor chat in real time with one of our experts.
What does “premium custom repair” mean?
Besides our regular repair packages, we can provide custom service for your repair. This means that if your items’ needs are not reflected in our repair package service, we will give you custom options, particularly aimed at your specific needs.If you have any questions, please Contact Us or chat in real time with one of our experts.
Is your repair work guaranteed?
We have a 14 day guarantee for our repairs except heels which cannot be guaranteed.If you have any questions, please Contact Us or chat in real time with one of our experts.

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FAQ

How It Works

About Repairs

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